Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach. A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The part-time Chantecaille Beauty Consultant working 2 days a week, for our BRAND NEW counter opening in John Lewis, Solihull. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrate and housekeeping duties.
CUSTOMER SERVICE AND PERFORMANCE
Achieve the targets set by the company as communicated by the Counter manager in respect of items per transaction/average £ sale and mix of business
Deliver the highest level of service to ensure every customer is provided with an excellent experience at counter.
Execute events according to the guidelines as directed by the Counter manager/Account executive/Head Office.
Assist daily in stock, stock rotation and hygiene supplies replenishment and maintain appropriate levels throughout the day.
Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for the next day’s business.
Maintain a clean and organised work area, clean as you go.
Maintain proper placement and condition of merchandise on counters, shelves and all stock holding areas.
Inform store management/Counter Manager of any store maintenance or Health and safety Issues, potential hazards or accidents.
Work in conjunction with team members and the Counter manager to ensure of efficient running of the store.
Assist with inventory counts.
Retail experience, preferably in a customer focused, beauty environment.
Advanced knowledge of beauty products.
Proven track record of achieving sales targets.
Able to work flexible hours including early and late shifts, weekends & bank holidays
Previous experience in luxury beauty industry and department stores desired but not limited to.
Beauty Therapy level 3 - desired but not essential
30 holiday days (including bank holidays) - pro-rated based on working days
~ Employee referral bonuses