Role: End User Support / Tech Bar Engineer
Location: Wokingham or Warwick, UK (office-based, 5 days per week)
Contract: 6 months
Day Rate: £250–£270 per day (Inside IR35)
About the Role:
We’re seeking experienced End User Support Engineers to join an onsite Tech Bar team in either Wokingham or Warwick. You’ll be the go-to person for providing hands-on support to users, resolving technical issues quickly, and ensuring a smooth IT experience across hardware, software, and networking.
This is a great opportunity for someone who thrives in a fast-paced, customer-facing support environment and enjoys helping people get the most from their technology.
Responsibilities:
* Provide Level 2 technical support for hardware, software, and end-user devices
* Troubleshoot issues related to Windows, macOS, Microsoft Office, Outlook, and business applications
* Perform installations, upgrades, repairs, and maintenance on laptops, desktops, and peripherals
* Assist users in person at the Tech Bar as well as remotely via phone, email, or chat
* Diagnose and resolve technical problems efficiently, escalating when necessary
* Maintain accurate support documentation and ticket logs
* Train and guide users on hardware/software functionality and updates
* Stay up to date with system changes, updates, and security practices
Requirements:
* Proven experience as an End User Support Engineer, Desktop Support Analyst, or similar role
* Solid troubleshooting skills for both hardware and software issues
* Strong knowledge of Windows and/or macOS environments
* Familiarity with Active Directory, network connectivity, and endpoint security tools
* Excellent communication and customer service skills
* Ability to manage multiple priorities and work efficiently under pressure
Nice to Have:
* Previous experience in a Tech Bar or walk-up IT support environment
* Experience working within large enterprise or corporate IT setups
If you’re passionate about end-user technology and enjoy hands-on problem-solving, we’d love to hear from you