New Business Officer (Liverpool - Domiciliary Care)
Home Carers Liverpool are hiring for a new business officer role based in our offices on Edge Lane – this is an exciting new role within the company with scope to exponentially grow. With the aim of increasing competitiveness and growth within our domiciliary care across Merseyside. Are you a business minded, quick thinker with knowledge in a social care setting? We Want to hear from you! The role is office based working 9-5 Monday to Friday, working alongside our team of management, coordinators and care staff!
What does the role involve?
* Ensure that all potential care packages issued by commissioners are assessed efficiently against capacity and where appropriate skills, knowledge and expertise
* Communicating effectively with external bodies, responded in a timely manner to ultimately maximise potential for service growth
* Supporting operations team to organise and manage runs in line with service user needs, and optimising capacity
* Develop a strong understanding of HCL contractual obligations, and operating areas.
* Liaise with the Hospital Discharge Team in relation to the safe discharge from hospital to home of service users, reporting any concerns or unsafe discharges to the Registered Manager
* Ensure all service user information received is accurately recorded and maintained in Access Care Planning
* Support staff in understanding and adhering to referral processes and CQC compliance
* Work closely with operations team to optimise run planning, templating and ensuring runs are compliant with service user preference
* Act as an ambassador for HCL when representing the Company when required at events and meetings etc
What does the perfect candidate look like to us?
* Experience working in an adult social care/homecare provision - Preferred but not essential
* Experience of monitoring compliance including implementing agreed corrective action
* Knowledge of CQC regulations relating to regulated activities - Preferred but not essential
* Experience of collating data and information to support the preparation of reports
* Excellent communication skills, including written, oral and numeracy
* Ability to work collaboratively with a diverse team
* Ability to handle sensitive, confidential information with professionalism and in line with UK GDPR regulations
* Local knowledge of Liverpool and the surrounding areas
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