Job Title: User Researcher
Rate: £450 (Inside IR35)
Location: Remote - 2 Days Per Month Onsite in Newcastle
Clearance: BPSS
Key Responsibilities
* Plan, design, and conduct user research activities to understand user needs, behaviors, and motivations.
* Conduct qualitative and quantitative research, including usability testing, interviews, surveys, and focus groups.
* Work within GDS guidelines to ensure user research aligns with service standards.
* Analyse research findings and present actionable insights to stakeholders.
* Collaborate with multidisciplinary teams to ensure user needs are Embedded in service and product development.
* Advocate for accessibility and inclusivity in digital services.
* Use data-driven insights to iterate and improve digital services.
* Communicate research findings in clear, concise, and compelling ways to both technical and non-technical audiences.
* Contribute to the wider user research community within the government digital sector.
Essential Skills & Experience
1. Proven experience as a User Researcher working within GDS frameworks.
2. Strong knowledge of UK Government Service Standard and GDS assessment process
3. Experience conducting a range of user research methods, including usability testing, contextual inquiries, and accessibility testing.
4. Ability to translate research fin...