ABOUT:
GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future.
Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth, and deliver measurable impact.
Driving successful relationships
* Establish and build strong, trusted partnerships with clients and colleagues, ensuring GAIN is consistently delivering value, clarity and confidence.
* Show up with professionalism and presence every time, representing both yourself and GAIN at a high standard
* Build genuine, resilient relationships that give clients confidence their brands are in safe hands
* Contribute thoughtfully in meetings, adapting your input to the seniority and needs of the room
* Run the day-to-day of your accounts, ensuring workflows, communication and expectations are clear, timely and well-managed
* Capture actions and updates accurately, distilling information into clear next steps for teams and clients
* Build a brilliant team to lead your client: best fit, right skills (both in agency and for projects).
* Own the accuracy of everything clients see, checking, proofing and quality-controlling outputs
* Maintain organised, up-to-date client files, assets and documentation
* Keep close to your clients’ worlds including their activity, their competitors, their challenges and share relevant intel with your team
* Champion the bigger agency picture: how we align and grow other clients across the agency through cross and up-sell.
* Support, question and mentor the department
* Stay curious: share industry knowledge and emerging opportunities that strengthen our sector expertise
* Check everything that matters i.e. briefs, costs, timelines and raise improvements early and constructively
Strategic & creative involvement
* Actively contribute to the strategic direction of your client work in collaboration with the strategy and creative departments
* Collaborate with the strategy department to ensure the work answers the client brief and will deliver the very best work.
* Be the voice of the client and the customer throughout the process.
* Strive to help sell and deliver our most exciting work to date
* Partner with the creative and production departments to break new ground creatively with our clients and new business prospects
* Help excite and motivate both your team, the wider department and the broader agency with the joy of what we do
Commercials & growth
* In collaboration with Finance and Ops, support your manager with your client’s account
* Contribute to accurate forecasting and demonstrate clear understanding of billing plans
* Stay aware of budget conversations and elevate commercial issues quickly and appropriately
* Help deliver cost checks and reconciliations to keep projects on budgetComplete timesheets and expenses on time
* Develop well-researched, realistic cost estimates
* Coordinate timely job closure and address any overruns proactively
* Negotiate and manage third-party costs responsibly, including markup
* Raise POs promptly for freelance or production requirements
Delivery (in partnership with Production)
* Create the best possible conditions for success on brief, on time, on budget, making adjustments swiftly as required
* Ensure your client projects are run seamlessly
* Ensure case studies are developed at the end of relevant project to enable new business and marketing functions to benefit
Team Contribution
* You’re an active, positive presence within the team and a role model for others
* Prioritise and manage your time effectively, aligning regularly with your team
* Solve problems with clarity and ownership, escalating when necessary
* Support and mentor junior colleagues – sharing knowledge, building capability and modelling best practice
* Work collaboratively and respectfully across departments
* Help maintain a healthy, supportive team culture where people can do your best work
REQUIREMENTS
* 7+ years experience in a progressive creative agency
* Exceptional communication and relationship-building skills
* Strong organisational ability with calm, effective time management
* High attention to detail and a “right first time” mindset
* Commercially aware and financially confident
* Adaptable, composed and effective under pressure
* Personable, collaborative and able to influence at all levels
* Strong multitasking ability with rigorous follow-through
* Proactive, curious and enthusiastic about growing brands
HOW YOU’LL WORK
Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You’re analytical with the ability to investigate and resolve.
Pushing boundaries: You’ll make the most efficient use of technology, suggesting process improvements.
The power of our imagination: You're a problem solver who goes the extra mile. You’ll know the best approach to take with clients to get results.
Making it happen: You’re proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions.
Putting people first: You’ll build effective relationships with people, internally and externally, understanding both business and client needs.
SALARY
The typical hiring range for this role is: £xxxxxx annually.
BENEFITS
* Private Medical Insurance
* BUPA Life Assurance
* Income protection
* Employee Assistance Programme
* Cycle to Work salary sacrifice scheme
* Tech & Wearables salary sacrifice scheme
* Octopus EV Scheme
* Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
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