Job overview
The Division of Medicine has a vacancy for a full–time medical secretary to work within the Gastroenterology department.
We are looking to recruit someone who can provide comprehensive medical secretarial cover with strong personal organisation, well‑developed communication skills and the ability to prioritise workloads and juggle ever‑changing priorities in a fast‑paced environment.
Main duties of the job
Provide comprehensive secretarial and administrative support, including typing of clinic letters, handling first‑line enquiries from patients, relatives and staff, and coordinating waiting lists and clinics for an assigned group of clinicians.
Detailed job description and main responsibilities
1. Provide a comprehensive medical audio and word‑processing service to the clinical team, including typing clinic letters, minutes of meetings, discharge summaries and medico‑legal reports.
2. Obtain medical notes to assist the clinical team with appointment management, keep track of referrals, and ensure patients are reviewed promptly with appropriate follow‑up arrangements in line with the patient pathway.
3. Answer the telephone promptly and politely; call patients where appropriate using tact, discretion and empathy in all situations.
4. Liaise with patients and relatives, providing routine information (e.g., about appointments or clinic information) which may require tact and persuasive skills or where there are barriers to understanding.
Person specification
Experience
* Excellent knowledge of Microsoft Office programmes (Word, Outlook, Excel, PowerPoint)
* Experience working in an NHS office environment
* Experience dealing with non‑routine issues such as problem solving and developing alternative or additional administrative procedures
* Experience of planning and organising events such as MDTs and case conferences
* Understanding of RTT targets
Skills
* Able to use own initiative and work with limited supervision, managing and prioritising own workload
* Accuracy in maintaining computerized and manual filing/documentation systems
* Ability to supervise and motivate secretarial support staff
* Excellent interpersonal and communication skills
Knowledge
* Advanced knowledge of specialist medical terminology and secretarial procedures, many of which are non‑routine
* Understanding of trust internal policies as appropriate
* Clear understanding of confidentiality and data protection issues
* Knowledge of internal PAS system
Benefits
In addition to an attractive salary, we offer a variety of benefits, including salary sacrifice scheme, car leasing scheme, on‑site staff accommodation (subject to availability), the ability to retain an NHS pension (where applicable) or join an alternative scheme, and opportunities to develop and implement your expertise in an encouraging yet challenging environment.
Diversity and inclusion
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are under‑represented at senior level. We value diversity within our Trust and are committed to achieving equality in our recruitment.
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