This is an exciting opportunity - we are looking for a strong project manager to oversee the shop refurbishment and preparation for launch for our latest store.
The shop layout, design and building contractors have already been identified. The main aim of this role will be to support the Head of Retail, to ensure the project is delivered to plan, on time, and within budget.
Scope of work
* Scope of work: shop refurbishment, fit-out, merchandising setup
* Stakeholders: internal teams, suppliers
* Outcome: successful store launch and trading readiness
* Purpose: supporting the charity’s mission/fundraising goals
What are we looking for?
* Proven project management experience (ideally overseeing refurbishments, fit-outs, or property projects)
* Strong planning and organisational skills – able to manage timelines, budgets, and multiple workstreams
* Contractor and supplier management – coordinating trades, negotiating, and ensuring quality delivery
* Budget management – tracking costs and delivering within agreed budgets
* Stakeholder management – confident working with internal teams and external partners
* Problem-solving ability – able to respond quickly to issues and keep the project on track
* Good communication skills – clear updates, reporting, and coordination across teams
* Experience in retail environment fit-outs or shop openings
* Knowledge of health & safety/compliance (particularly in construction or retail settings)
* Experience working with or for a charity or not-for-profit
* Understanding of visual merchandising/store layout
* Familiarity with local contractors or property processes
Personal Attributes
* Hands-on and proactive
* Flexible and able to work at pace
* Values-driven, with an interest in supporting charitable work
* Comfortable working in a practical, on-site environment
Willow is the only national charity working with seriously ill young adults aged 16 to 40 to fulfil uplifting and unforgettable Special Days.
Since 1999 Willow has fulfilled more than 21,500 Special Days for young adults living with life-threatening conditions such as cancer, motor neurone disease, cystic fibrosis, muscular dystrophy and Huntington’s disease.
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