Head of Workforce Management
Zachary Daniels is supporting a high-growth, multi-site UK retailer in the appointment of a Head of Workforce Management. With a substantial network of stores and a large, diverse colleague base, the business is investing in smarter, more efficient ways of working as it continues its rapid expansion.
This senior role offers the opportunity for a Head of Workforce Management to shape and deliver a group-wide workforce strategy that drives operational excellence, optimises wage spend, and enhances customer experience across a varied retail portfolio.
The Role
As Head of Workforce Management, you will lead the strategic and operational direction of labour planning, forecasting, scheduling, and optimisation across all stores and support functions.
Reporting into the Chief Operating Officer, the Head of Workforce Management will ensure every hour, colleague, and shift delivers maximum impact-balancing service excellence with commercial efficiency. You will work collaboratively with Operations, Finance, HR, and senior retail leaders to embed a data-led, continuously improving approach to workforce planning.
Key Responsibilities
Develop and deliver a workforce management strategy aligned with commercial priorities and customer …
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