Make a meaningful difference at the heart of adult services. As Senior Community Health Navigator, you’ll play a pivotal role in supporting adults across BSW (BaNES, Swindon & Wiltshire) by leading and coordinating the day‑to‑day operations of the Community Health Navigator and Administration team. You’ll provide clear, supportive line management, overseeing workload allocation, performance, absence management, one‑to‑ones, appraisals and training – helping the team deliver high‑quality, timely support. This fast‑paced people‑focused role suits someone highly organised, proactive and confident in their communication. You’ll work closely with clients and stakeholders, handling sensitive and confidential information with care, empathy and professionalism, and knowing when to collaborate with the wider multidisciplinary team. If you thrive on responsibility, value teamwork and want to have a real impact on community health services, this could be the perfect next step for you.
Main duties of the job
* Lead and coordinate day‑to‑day operations of the Community Health Navigator and Administration team.
* Manage workload allocation, performance, absence, one‑to‑ones, appraisals and training.
* Oversee the Adult Administrator and Community Health Navigator workforce to ensure effective service delivery.
* Lead recruitment and line management in line with HR policies.
* Maintain robust processes for the adult administration function to support operational efficiency.
* Ensure health roster accuracy and booking of bank shifts.
* Manage telephony performance, referral management and scheduling of clinical appointments on SystmOne.
* Provide direct line management to the administration team and maintain clear communication with clinicians and managers.
* Contribute to team meetings, Datix investigations and embed learning into processes.
* Prepare and summarise data for reporting and service improvement.
* Act as a professional first point of contact for service users, handling sensitive information with empathy.
* Work flexibly, cover colleagues when required and undertake additional duties as delegated.
Package Description
As a Senior Community Health Navigator, you will be based at Jenner House, Avon Way, Langley Park, Chippenham.
* A salary of £27,674 – £30,557 with access to the group pension.
* Free tea, coffee and milk at your base location.
* Membership of My Reward Hub, offering discounts on everyday purchases.
* Access to wages as you earn them.
* Online and face‑to‑face mental and physical wellbeing support.
* Access to eLearning, bespoke career pathways and ongoing professional development.
* An open, just culture encouraging ideas to deliver purpose, backed by innovation funding.
Essential Criteria
* GCSE (AC) or equivalent in Maths and English.
* Supervisory or line management qualification or equivalent experience (e.g., NVQ Level 4).
* At least 2 years of administrative experience, including direct line management.
* Strong IT skills, with working knowledge of Microsoft Office (Outlook, Word, Excel) and accurate keyboard skills.
* Excellent communication, organisation and planning skills, with the ability to prioritise in a busy environment.
* Ability to work effectively as part of a team, using discretion and maintaining confidentiality.
Desirable Criteria
* Experience within adult health or social care.
* Knowledge of medical terminology and clinical systems/databases.
* Experience of minute taking and wider office procedures.
About us
HCRG Care Group is one of the UK’s leading independent providers of community health and care services. Established in 2006, we work with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver adult and children community health services, primary care services, urgent care, sexual health, dermatology and musculoskeletal services, as well as adult social care and wellbeing services across England.
Equal opportunities statement
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident Committed company, working to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
Safeguarding and background checks
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be conducted.
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