IT Infrastructure Support Engineer
About Hepcomotion
Hepcomotion is a specialist in linear motion technology, supplying precision engineering components and systems to customers across the UK and Europe. Based in Tiverton, Devon, the business employs a close-knit team and is currently in the middle of a significant IT transformation, moving from on-premises infrastructure toward modern, cloud-based technologies. It is a real opportunity to leave your mark on a business that is investing seriously in its digital future.
The Role
This role sits at the heart of that transformation. Reporting to the IT Manager, you'll work alongside a small, experienced team to modernise Hepcomotion's entire IT estate, from the infrastructure that underpins daily operations to the tools and processes that support end users. You'll have genuine influence over the direction of the technology, not just the delivery of it.
You'll:
* Support and maintain a Windows Server environment while migrating toward cloud-based infrastructure
* Administer Microsoft 365 services, including Entra, Intune, Defender, SharePoint, and Exchange
* Assist the support desk with escalations, resolving issues beyond first and second‑line remit
* Plan and execute device provisioning for starters, movers, and leavers
* Monitor infrastructure health and carry out regular patching, upgrades, and preventive maintenance
* Identify opportunities to automate and streamline processes across IT operations
* Monitor and respond to security incidents, contributing to ongoing cybersecurity improvements
* Produce clear technical documentation to support the team and wider business
What You’ll Bring
Essential:
* Proven experience in IT infrastructure support, including Windows Server and Active Directory
* Solid background administering Microsoft 365, including Entra, Intune, Defender, and Exchange
* Working knowledge of virtualisation, specifically Hyper‑V
* Experience with backup methodologies and data management
* Familiarity with firewall fundamentals and network security principles
Useful, not essential:
* Experience with DNS, DHCP, TCP/IP, subnetting, and VLANs
* Knowledge of Cyber Essentials certification processes
* Familiarity with cloud‑delivered VoIP, including Microsoft Teams Voice
* Experience with Veeam or similar backup technologies
Benefits & Culture
Financial: £30,000 £35,000 salary, reviewed as the role develops.
Flexibility: Hybrid working available after probation and for project‑based tasks.
Development: Real exposure to cloud migration and modern workplace technologies, with the chance to grow into a senior engineering role.
Culture: A small, collaborative team at a business that is genuinely investing in its technology. Your input will count.
Working Arrangements
Location: Tiverton, Devon
Contract: Permanent Full‑time 35 hours per week, Monday to Friday, 9am 5pm
Site‑based with some hybrid working available after probation. Occasional travel to UK and European branch sites.
#J-18808-Ljbffr