Join to apply for the Reservations, Meeting & Events Manager role at Cycas Hospitality.
At Cycas Hospitality, we believe people are at the heart of everything we do. Our crew members show up as their true selves every day so they can deliver POSITIVELY OUTRAGEOUS service. We are searching for a dynamic, ambitious, and confident Reservations, Meeting & Events (M&E) Manager to join our Commercial Team at the fabulous dual-branded Moxy & Residence Inn Slough (SL1 1GZ). This is the first dual-branded property in Slough – two hotels in one building, offering both the free-spirited Moxy experience and the homely, extended‑stay environment of Residence Inn.
What Will You Be Doing?
* Oversee all rooms and M&E revenue streams in partnership with the Director of Sales and the Commercial Team
* Manage and convert incoming reservations, group enquiries, and M&E requests in line with commercial strategies
* Develop and maintain strong client, agent, and corporate relationships
* Support rate setting, contracting, and yield strategies
* Ensure both hotels maximise sell‑out efficiency in line with company targets
* Deliver monthly revenue targets for Reservations and M&E
* Negotiate rates using market intelligence and demand calendars
* Identify new leads and contracted corporate opportunities
* Manage group bookings, allocations, and operational communication
* Conduct client show rounds and represent the hotels professionally
* Attend commercial meetings, daily briefings, and owners calls
* Lead the Reservations & M&E team including 1‑1s, coaching, and development
* Maintain internal systems including RFP tools (Cvent, Venue Directory, One Source, etc.)
* Oversee the department in the absence of the DOS or senior commercial leaders
* Manage M&E forecasting, month‑end reporting, and diary management
What Are We Looking For?
* Passion, confidence, and exceptional customer care
* Previous experience in reservations and/or M&E within a hotel or fast‑paced environment
* Experience leading or supervising a small team (preferred for manager level)
* Strong written and spoken English
* Excellent telephone manner and communication skills
* Strong knowledge of Opera PMS essential
* Strong organisational and multitasking skills
* Commercially minded with a proactive approach to securing business
What Do We Offer?
* A fun, spirited workplace where you can be your true self
* The opportunity to be part of a global family with 220,000+ colleagues worldwide
* A “work hard, play hard” culture
* Industry‑leading training and career development
* Discounts at 7,000+ hotels worldwide
* The chance to grow with one of Europe’s most innovative hotel management companies
* The opportunity to be part of something exciting as we continue to expand our portfolio and talent
If you believe you have what it takes and want to join our growing family, we want to hear from you! Please apply by email with your CV, current salary, and notice period.
All offers of employment are subject to two satisfactory references and proof of eligibility to work in the UK.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Management and Manufacturing
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