Title: Customer Account Manager (Pharma Domain)
Location: London, UK (Field Based)
Duration: 12 Months
Job Description:
This role is field based and customer agnostic as we may need to move resource to best meet the demands of our market. A member of the Sales and Account Management Team
Key Responsibilities:
* Custodian of Customer satisfaction within assigned accounts
* Accountable for Customer retention, extension and growth within assigned accounts
* Drive Customer Digital Adoption.
* Deliver on the contractual demands of the contract.
* Leverages all of the resources to meet both the customers and the companys strategic goals and drive future growth potential and ensure retention.
* Enables engagement with C-suite and senior management.
* Collaborate with the Sales teams with insights and customer knowledge sharing through Gold Sheet collaboration and use of Rexis.
* Active engagement with Cross functional teams.
* Active support for other accounts a business needs demand.