Overview
Position: Direct Mail Account Executive / Communications Consultant
Location: Merseyside
Salary: £Negotiable
The Company/ Sector: Print Management
Responsibilities
* My client is seeking an experienced and motivated Direct Mail Account Executive / Communications Consultant to join their busy Direct Mail team within the Sales Department of an award-winning print management company.
* In this role, you will be responsible for delivering exceptional customer service, managing multiple projects to strict deadlines, and ensuring the smooth execution of campaigns from initial concept to completion.
* You will build and maintain strong client relationships, offering expert advice and ensuring that all projects meet the highest standards of quality and efficiency.
* Manage multiple direct mail and print projects simultaneously.
* Serve as the primary point of contact for clients, providing guidance and support throughout each project.
* Coordinate with suppliers and internal teams to ensure timely and cost-effective delivery.
* Monitor project progress and proactively resolve any issues that may arise.
* Identify opportunities to improve processes, adding value for both the client and the business.
* Provide innovative solutions to help clients achieve their business objectives.
* Provide support services to their Hybrid Mail help desk
Requirements
* Knowledge of Direct Mail, Transactional Print, and General Print processes.
* Knowledge of Hybrid Mail Solutions would be desirable.
* Familiarity with various postal services, printing techniques, and print finishes.
* Experience handling client data in line with ISO standards.
* Proficient in Microsoft Office Suite
* Strong multitasking abilities.
* Strong project management and organisational skills.
* Excellent interpersonal and communication abilities.
* Ability to manage workloads effectively and work under pressure to meet deadlines.
* Confident in negotiating with suppliers.
* Proactive, solutions-focused, and customer-oriented approach.
* Previous experience in the print industry within a customer service or account management role is highly desirable
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