Job Description
We are seeking a helpful, enthusiastic and well‑organised individual to fulfil a vital admin support function working with our busy Housing Options team to help us meet the requirements of the Renters Rights Act.
This post is available on a 12 month fixed term contract.
Responsibilities
* Provide administrative support for housing needs assessments, ensuring documentation is complete, accurate, and recorded in line with statutory requirements.
* Assist in the preparation, updating, and monitoring of Personalised Housing Plans (PHPs), ensuring actions are recorded and reviewed within required timescales.
* Maintain accurate and up‑to‑date case records, ensuring compliance with homelessness legislation and internal procedures.
* Support communication with applicants, landlords, and letting agents, including arranging appointments, follow‑ups, and correspondence.
* Assist in coordinating private rented sector (PRS) accommodation opportunities, including logging available properties and tracking placements.
* Prepare and process documentation related to PRS placements, tenancy agreements, and housing applications.
* Support tenancy sustainment activity by assisting with monitoring cases, arranging mediation support, and tracking outcomes.
* Liaise with internal teams and external partners (e.g. landlords, support agencies) to ensure timely information sharing and case progression.
* Support officers in monitoring property compliance requirements and maintaining records in line with Renters’ Rights Act standards.
* Assist with data collection, reporting, and performance monitoring to support service improvement and funding requirements.
Skills Required
You will have strong organisation skills, a keen eye for detail, the ability to work independently and prioritise a mixed workload. You will be a great communicator, able to build good relationships quickly and enjoy working as part of a team.
This is a busy, fast‑moving environment, and the post‑holder will need to have a positive and flexible approach, the ability to multi‑task, and work well in often pressurised circumstances.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. The council also supports employees through the provision of occupational health and employee assistance support.
* All employees are eligible to join the Local Government Pension Scheme (LGPS).
* Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part‑time employees.
* In addition to statutory public holidays, an additional statutory day leave is granted at Christmas.
* Support through occupational health and employee assistance support.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment, and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation, or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible, including information about experience gained outside employment.
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