Job Ref: MAI3110
Branch: Estelle Manor
Location: Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN
Salary/Benefits: £32,716.96 per annum OTE
Contract type: Permanent
Hours: Full Time
Posted date: 08/09/2025
Closing date: 22/10/2025
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids' club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a 'hosted home', bringing people together that have plenty to say and nothing to prove.
We are currently looking for a passionate Host to join our restaurant team.
The on target earning potential for this role is £32,716.96 per annum per annum based on a 40 hour contract - comprising a base salary of £26,476.96, plus a qualified estimate of £6,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.
Here's a bit more detail on what we see you doing in this role:
* Creating and nurturing a warm, welcoming and lasting impressions for our guests and members.
* Striving to build genuine, lasting relationships with all guests and members.
* Seating diners at their tables and efficiently managing the flow of arrivals to our restaurants.
* Capturing all member information and recording it on their guest profiles.
* Being aware of all VIP members and their guests visiting us and ensuring that the team are tailoring the experience appropriately.
* Effectively communicating any dietary requirements or special guests to the restaurant team during team briefings and on guest arrival.
* Anticipating members needs and providing them with a personalised experience, putting into place a plan for surprise and delight moments.
Who we are looking for?
A Restaurant Host who will create a warm and welcoming first impression for our members. You will oversee the restaurant guest journey from pre-arrival to post-visit, answer any member enquiries and strive to go the extra mile to ensure every member receives genuine and personalised service.
* Experience managing the daily operations, set up, standards, operating procedures.
* Ability to perform under pressure and deliver results to deadlines.
* Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
* An enthusiastic team player with a positive mindset and hugely charismatic
* Excellent interpersonal, time management and organisational skills
* Passionate about delivering exceptional guest experience with keen attention to detail
* A genuine passion for hospitality and hosting.
What's in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
* Biannual company socials plus smaller social and sports groups.
* Exclusive staff rates and FB discounts across sister properties.
* Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
* Colleague spaces stocked with food, drinks and locally sourced coffee.
* Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
* Added protection of both our pension and life assurance schemes.
* 28 days holiday, inclusive of bank holidays, which increases with length of service. Colleague Forums and Sustainability Committees to help create The Estelle Way.
* Recommend-a-friend bonus scheme.
* Uniform provided, cleaned, and pressed.
* Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities service charge:
* Gratuities (tips) are paid on a pro-rata basis regardless of your role.
* It is estimated that in 2025, our full-time employees can expect to receive in the range of £6,000 in addition to their annual salary.