Job Description
Service Desk Engineer
Location: Preston (office based)
We’re looking for a Service Desk Engineer to join our team in Preston. You’ll work with modern Microsoft cloud platforms, support a broad mix of SME clients, and play a key part in delivering the Techn22 service experience. This role suits someone who enjoys variety, takes ownership of issues, and wants to build strong skills across the Modern Workplace stack.
You’ll work on site in our Preston office. Hours follow a rotating shift pattern between 8am and 6pm. Once you pass probation, you’ll also join our out-of-hours rota covering 7am to 8am and 6pm to 10pm, roughly one week in five. A full UK driving licence is required.
Key Responsibilities
You’ll handle a wide range of technical work, including:
User and Device Support
* Resolve 2nd line tickets through Halo PSA
* Troubleshoot Windows 11, macOS, mobile devices and hardware
* Manage onboarding and offboarding
* Set up and deploy devices using Autopilot and Intune
* Provide clear, calm and friendly user support
Microsoft 365 & Azure Administration
1. Support day-to-day M365 admin including Outlook, Teams, SharePoint and permissions
2. Configure and maintain In...