As Box Office Co-ordinator, you will work within a vibrant and fast paced environment and be instrumental in providing a professional and efficient point of contact for all guest bookings and enquiries within the PizzaExpress Live portfolio, responding to a high volume of email and telephone traffic and liaising directly with the operations team in each venue, daily. In addition, there will be associated work around co-ordinating artists requirements on an ad hoc basis.
This is a full-time role, offered on a fixed-term contract.
What you’ll be doing
* To own event co-ordination through preparing daily lists of guests with table allocations for all venues. All lists to be compliant with guidelines and expectations set by Head of Music/ Music Operations Manager.
* To operate the telephone service, including processing payments, refunds, memberships and relaying important information from enquiries, positively impacting our recognised service journey.
* To respond in a timely manner, to a high volume of emails from guests, artists and their representatives in order to manage daily communication, including but not exhaustive: waiting list submissions, contact forms and newsletter sign-ups.
* To manage and oversee comprehensively the ticket operating system.
* To assist the Music team in proactively identifying low selling shows in order to support cover driving through social media campaigns, further listings and audience clubs.
* To assist with music finance queries when required.
What you’ll need
* A proven track record of working at pace with excellent time management.
* Passionate about delivering best in class standards and experiences.
* Strong communicator—clear, confident, and able to connect with people at every level.
* Mobile and flexible to work both field based and from the London office.
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