Overview
Electronic Patient Records (EPR) represents a major IT project in Moorfield’s excellence delivery programme. EPR will collate and consolidate the management of clinical records to support clinicians and colleagues across the trust in making more effective decisions, improving clinical outcomes and patient experience.
Our vision is to create a digitally enabled organisation that supports the delivery of efficient and effective patient care. We aim to achieve this through easy-to-use systems that provide staff and patients with access to the right information, in the right place, at the right time. To help us to achieve this vision, we are looking for passionate individuals to join our team.
Patients are at the centre of everything we do. Our EPR will help us to ensure that we continue to improve our delivery of services and treatment plans around patient needs. The EPR is designed to wrap around our specialist ophthalmology clinical noting system, OpenEyes, to provide a seamlessly integrated patient record system. Combining this leading ophthalmology centred noting system with the benefits of broader patient-centred record integration is an exciting step forward in supporting trust staff to continue to deliver leading eye care as we get closer to moving to our new centre for advancing eye care, currently known as Oriel, which is being built in Camden.
You will
* Be responsible for the design, build, testing and operating of data operational services.
* Recognise and share opportunities to reuse existing data flows between teams
* Co-ordinate teams and set best practice and standards
* Apply knowledge of systems integration to your work, and your teams’ work
* Champion data engineering across the organisation, and with partners
* Build data engineering capability by providing technical leadership and career development for the community
* You will put people at the heart of everything you do – with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust
* With the ever-increasing need and interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
* Salary including High-Cost Area Supplement
* Opportunity to join the NHS Pension Scheme
* Free 24/7 independent counselling service
* Learning and development opportunities
* Easy and quick transport links
* A range of attractive benefits and discounts
* Access to Blue Light Card and other NHS Discount Schemes
* Free Pilates classes
* Full support and training to develop your skills
* Flexible working friendly organisation
* And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Leadership
* Provide leadership and direction to the service, including the wider directorate and business teams
* Mentor, coach and line manage the Data Engineering team and services (including any managed services) - developing their skills and capabilities to meet the needs of the organisation and healthcare partners, as well as building on existing recruiting capabilities to address new needs or skill gaps
* Availability and capacity management
* Create and be responsible for data engineering policy and strategy for service and capacity management, and the implementation of required changes
* Responsibility for ensuring the data engineering standards and procedures are met across teams and managed service providers, identifying capacity issues, interdependencies, stipulating the required changes and instigating these.
* Communicating between the technical and non-technical
* Listen to the needs of technical and business stakeholders, and interpret them, mediating between people and mend relationships working with stakeholders at all levels
* Effectively manage stakeholder expectations including with discussions about risk and complexity, even within constrained timescales
* Manage active and reactive communication
* Support or host difficult discussions within the team or with diverse senior stakeholders
* Continual service improvement
* Identify, develop and lead complex service improvements and ensure we operate within agreed policy and standards.
Core functions
* Data analysis and synthesis
o Understand and help teams to apply a range of techniques for data profiling
o Source system analysis from a complex single source
o Bring multiple data sources together in a confirmed model for analysis
* Data development process
o Establish enterprise-scale data integration procedures across the data development life cycle, and ensure that teams adhere to them
o Manage resources to ensure that data services work effectively at an enterprise level
* Data innovation
o Identify areas of innovation in data tools and techniques, and recognise appropriate timing for adoption
o Perform horizon-scanning for the organisation and introduce innovative ways of working
* Data integration design
o Establish standards, keep them up to date and ensure adherence to them
o Keep abreast of best practice in industry
* Data modelling
o Understand the concepts and principles of data modelling and can produce relevant data models
o Work across healthcare and industry, recognising opportunities for the reuse and alignment of data models in different organisations
o Design the method to categorise data models within an organisation
* Data operations
o Ensure the data operational environment is maintained to the highest standards, with appropriate monitoring and coverage, automating remediation action(s) where possible and the team adhere to these.
o Ensure high-quality data knowledge documentation is kept across the team and services, and policy and standards are adhered to.
o Partner with other enabling technology teams to ensure we provide a fit-for-purpose, performant data service to users that is continually improving.
* Financial management
o Understand how to balance cost versus value
o Consider the impact of user needs
o Budget authority and report on the financial delivery of your services (pay and non-pay), and manage non-pay contracts
o Monitor cost and budget for your services (pay and non-pay) and know how and when to escalate issues
* Governance
o Ensure the data operational service and engineering practices work within policy, standards, processes and procedures.
o Ensure secure by design, and clinical safety principles and governance is adhered to, and partner with specialist teams (information governance, information security, etc) all to ensure successful outcomes.
o Ensure that all engineering and operational activity is adheres to our IT service and operational policy, processes, and procedures.
* Metadata management
o Design, establish and operate an appropriate metadata repository
o Lead continual improvement changes to metadata repositories, and setup robust governance processes to keep repositories up to date
o Understand a range of tools for storing and working with metadata
o Advise less experienced members of the team about metadata management
* Ownership
o You take accountability for issues that occur and be proactive in searching for potential problems.
o You know how to achieve excellent user outcomes and embed this into the work of your team and service.
* Problem resolution (data)
o Anticipate problems and defend against them at the right time
o Understand how a problem fits into the larger picture
o Identify and describe problems, and help others to describe them
o Build problem-solving capabilities in others
* Programming and build (data engineering)
o Set local or team-based standards for programming tools and techniques, and can select appropriate development methods
o Advise on the application of standards and methods and ensure compliance
o Take technical responsibility for all stages and iterations for data engineering products / services, providing method-specific advice and guidance to stakeholders.
* Relationship management
o Influence stakeholders and manage relationships effectively
o Build long-term strategic relationships
o Facilitate and deliver business outcomes.
* Service focus
o See the bigger picture and investigate how to get the best out of the underlying services to support the organisations’ strategic objectives and business priorities
* Service reporting
o You can use your data analytics skills to enhance business performance
* Strategic thinking
o Define strategies and policies across the IT Operations teams and provide guidance to others on working in the strategic context
o Evaluate current strategies to ensure business requirements are being met and exceeded where possible
o Create, develop and maintain operating procedures and policies for data, and contribute to the development of enterprise-wide policies and operating procedures (where they span multiple teams)
o Ensure alignment of operating procedures and policies in-line with national, sector (ICS) and industry best practice – where it makes sense to do so
* Technical understanding
o Anticipate and advise on future technology changes that represent opportunities for the products or services
* Testing
o Review requirements and specifications, and define test conditions
o Identify issues and risks associated with work
o Analyse and report test activities and results
* User focus
o Collaborate with user researchers and can represent users internally
o Explain the difference between user needs and the desires of the user
o Champion user research to focus on all users
o Prioritise and define approaches to understand the user story, guiding others in doing so
o Offer recommendations on the best tools and methods to use
* Community of practice
o Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the broader technology and data landscape
Other Duties
* Deputise for the IT Operations Senior Management Team (SMT) as required
* Occasional work may be required outside of core business hours to support major projects / programmes
* All other reasonable requests
This advert closes on Friday 7 Nov 2025
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