Job Overview
We are seeking a highly skilled Scheduler to join our team. As a Scheduler, you will be responsible for effectively planning and coordinating the Company's work through communication with internal and external customers, as well as the management of business and client database systems.
Main Responsibilities
* Take ownership of workstreams, coordinating work from receipt to job completion
* Schedule work orders in accordance with SLA's, optimising travel routes and increasing productivity
* Provide customer service to both internal and external customers via telephone and webchat
* Maintain timely and accurate input and uploading of information into works management systems, ensuring that all issues are recorded and escalated
* Ensure that all client and operational requirements are met in a professional and efficient manner
* Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
* Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
* Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
* Ensure that safety issues are reported in line with company procedures
Key Skills and Qualifications
* Exceptional customer service skills
* Good verbal communication skills
* Resilience to work under time pressures
* Natural ability to plan and organise
* Knowledge of planning and scheduling systems would be an advantage
Benefits
We offer a competitive salary based on experience along with a full benefits package.
About Us
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the organisation to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.