Account Manager Job Location: Poole, Dorset Job Type: Permanent Salary: Up to £34,000 per annum + Bonus Hours: 40 hours per week, Monday – Friday 8.00am – 5.00pm Benefits: 30 days holiday (inc Bank holidays), Holiday buy-back scheme; Company sick pay; Free onsite parking; Perks at Work; Cycle to Work scheme; Employee assistance programme (EAP); Company social and corporate events A long-standing, family-owned business based in Poole are looking to recruit an Account Manager on a permanent basis. Working within a team of 8, this is a fantastic opportunity for a proactive and commercially minded individual who thrives on building strong customer relationships and identifying growth opportunities. Key duties: * Proactively undertaking outbound calls daily * Responding to customer email enquiries * Book appointments for Business Development Managers, ensuring all opportunities are accurately recorded * Manage and follow up on customer quotes, liaising with internal teams for pricing, stock, and delivery details * Analyse customer accounts to identify opportunities for growth and increased profitability * Identify and sell new or existing product opportunities * Build and maintain strong client relationships, anticipating needs and resolving issues * Stay informed on product availability, industry trends, and customer requirements * Handle customer complaints professio...