Are you an experienced Service Advisor seeking a rewarding career opportunity within a reputable commercial vehicle dealership in Manchester?
Perfect Placement UK Ltd is working with a well-established dealership to recruit a professional Service Advisor who is passionate about providing outstanding customer service and supporting clients throughout their vehicle servicing journey.
The Service Advisor role offers a supportive working environment, attractive benefits, and a chance to develop your career within the motor trade industry.
Benefits
* Competitive basic salary - 42.5 hours per week, Monday to Friday, 8:00am - 5:30pm (no weekends) - 23 days holiday plus bank holidays
* Company pension scheme
* Free on-site parking
* Health and wellbeing support
* Additional company benefits via Boostworks, including Death in Service Duties:
Responsibilities
* Act as the primary point of contact for customers, ensuring high standards of service delivery
* Book, organise, and manage service and repair appointments to optimise workshop flow
* Keep customers updated with accurate progress reports on their vehicle’s service status
* Handle payments efficiently and organise loan car bookings when required
* Promote additional services and parts to meet sales targets
* Follow up with customers post-service to confirm satisfaction and handle any queries
* Maintain meticulous records and ensure overall customer satisfaction is achieved
Requirements
* Proven experience as a Service Advisor, ideally within a commercial vehicle dealership
* Strong communication skills with a focus on delivering excellent customer care
* Excellent organisational ability with attention to detail
* Proactive approach to problem-solving and customer service
* Ability to work effectively within a target-driven environment
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