Location: Swansea - Work Arrangement: Hybrid (3 days in the office, 2 days from home) Join Our Dynamic Team at ERS Insurance as a Personal Injury Case Handler! Do you have experience in law? If so be the driving force behind resolving claims with precision, fairness, and efficiency. Deliver exceptional service, investigate causation, and negotiate settlement. With access to expert technical training and a clear path to handling complex personal injury cases, your journey to professional growth starts here—are you ready? Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. Key responsibilities Adhere to Pre and Post Litigation Procedures : Ensure compliance with all relevant procedures throughout the life of a claim, aiming for effective and economical case conclusions. Claims Validation : Cross-check claims details to ensure they align with our records. Underwriting Scrutiny : Vigilantly identify and refer any questionable underwriting for further review. Establish Loss Circumstances : Clearly ascertain the circumstances surrounding any loss and conduct appropriate liability enquiries. Validate Accounts and Authorize Payments : Confirm the accuracy of accounts and fee notes before authorizing payments. Maintain Accurate Estimates : Keep precise estimates updated throughout the life of the claim, adjusting where necessary. Skills and experience Legal Environment Experience: Experience working in a legal setting. Interpersonal Skills: Strong skills in building and maintaining relationships. Articulate and Numerate: Highly articulate with strong numerical abilities. Customer Service Focus: A commitment to delivering first-class customer service. Organizational Abilities: Highly organised with an innate ability to prioritise and deliver effectively. Benefits of joining our team Competitive Benchmarked Salary: Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance: 25 days of holiday each year. Discretionary Bonus Scheme: Rewarding exceptional performance. Employee Assistance Programme: Providing support for personal and professional challenges. Annual Holiday Buy: Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits: Tax-efficient ways to access additional benefits. Annual Benefits Reviews: Regular evaluations to ensure the best offerings. Professional Development: Support for your CILEX Qualification, we’re committed to your professional growth and will support you every step of the way. If you’re looking for a role where you can make a real impact, apply today, and become part of a team that’s redefining the industry!