Location: Addlestone, England, United Kingdom Job ID: 82873 We Elevate Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Join us as a EI Key Account Manager We have an exciting opportunity for an experienced Key Account Manager to manage a number of key account customer relationships in order to ensure retention and growth of overall business volume and profitability on service and repair but also modernisation and new installation activity. We are open to location but would consider applications from candidates based near either our Bathgate, Warrington, Coventry or Addlestone Offices. This is a full time and permanent role What you'll be doing: Developing mutually beneficial relationships between Schindler and the large key customer organisation – at all levels Establishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needs Coordinating, prepare and renegotiate allocated contract tenders as needed Reviewing and agree with legal/QS on special terms and conditions Monitoing but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and escalate non-performance to ensure swift resolution of problem areas Acting as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issues Representing the branches interests with the key account customer Following the defined Schindler key account strategy and processes to ensure we deliver a total service to the client Managing your dedicated Key Account administrator to deliver the most efficient and informative reports and service to the meet the customers’ needs Working in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements Attending all relevant Training Sessions Carrying out all works in accordance with the Company’s Quality Corporate Policy Contributing to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System What we're looking for: Proven Operations or Sales Role preferably in the lift and escalator industry Account Management experience Commercial Awareness (contractual an advantage) Strong communication and relationship building skills Ability to influence and interact with both external and internal customers Ability to follow process and Company Values Instinct to search to improve relationship/process/situation To operate in an entrepreneurial manner but within boundaries Why Work for us: Youll receive a competitive salary 25 Days Annual Leave plus Bank Holidays, 33 in total Car or Car Allowance 15 % Company Annual Performancer Related Bonus Single Option BUPA Private Healthcare Employer Contributory Pension and Life Assurance Various Discounts and Benefits Schemes What’s in it for you? Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued. We Elevate… Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join TeamSchindler! Discover more on our career website. At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.