The Role
As a IT Service Assurance Specialist within the Identity and Access Management team, you'll oversee the execution of standardised IT service management processes, tools, and frameworks. You'll work closely with Supplier teams to ensure consistency and quality of service integration practices across platforms and products.
Job Accountabilities
* Manage and resolve IT incidents, including major incident management (on-call required)
* Prevent recurring issues through effective problem management
* Ensure service continuity, design, and transition
* Streamline change and capacity management processes
* Maintain service catalogue and knowledge management for accessibility and compliance
* Manage configuration items and ensure asset, patch compliance, and disaster recovery planning
* Align service integration strategies with platform objectives
* Monitor and enhance value delivered by platform processes
* Collaborate with Service Integration Lead and Community of Practice to drive process improvements
Requirements of the Role
Key Skills & Experience
* Extensive experience in IT departments, providing cross-functional IT management
* Strong background in IT governance, policy definition, and process improvement
* Understanding of IT systems, architectures, and technologies
* Experience in IT service management (ITSM) and ITIL
* Proven ability to maximise offshore resource models and manage third-party suppliers
* Excellent planning, orchestration, and data analysis skills
* Strong stakeholder communication, influencing, and negotiation skills
* Ability to motivate teams and adapt plans to achieve business outcomes
Competencies
* Builds positive relationships and supports team goals
* Understands business performance and external environment
* Focused on customer and shareholder value
* Delivers results and reviews progress
* Motivates self and team to achieve objectives
Hours: Full-time, 40 hours per week (On-call rota required)
What you'll get in return
At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.
* Competitive base salary
* 20% bonus potential.
* 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
* Discounted staff travel scheme for friends and family
* Annual credit for discount on easyJet holidays
* ’Work Away’ scheme, allowing you to work abroad for 30 days a year
* Electric vehicle lease salary sacrifice scheme
Location & Hours of Work
We operate a hybrid working policy of 60% of the month spent with colleagues.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
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