Job Description
Hub Technician – Electricity North West \n\nLocation: Manchester\n\nSalary: £38k - £44k + Benefits\n\nEmployment Type: Permanent\n\nAt Morson Talent, we’re proud to partner with Electricity North West (ENWL) - the network operator delivering power to over 5 million people across the region. Together, we’re supporting ENWL’s commitment to keeping the lights on and the network resilient by connecting skilled professionals like you with rewarding careers.\n\nWe’re looking for a Hub Technician to join ENWL’s Control team - a hands-on role at the heart of live network operations. If you thrive under pressure, have a sharp eye for detail, and want to make a genuine impact on network performance and customer experience, this could be your next move.\n\nWhat’s the role all about?\n\nThis role is all about keeping things running smoothly and safely.
You’ll support both dispatch teams and field engineers with real-time fault analysis, restoration strategies, and post-restoration reporting.\n\nYour key responsibilities will include:\n\nManaging LV fault restoration - Monitoring LV fault inferencing processes and ensuring faults are dispatched to the right teams swiftly\nSupporting HV Control Engineers - Operationally ‘dressing’ LV diagrams for faults and planned interruptions when LV backfeeds are applied\nManaging planned LV supply interruptions - Co-ordinating activities and ensuring the right processes are followed\nEnsuring accurate reporting - Handling NaFIRS input and audit checks to maintain data integrity\nActing as an information hub - Co-ordinating communication between field staff, the contact centre, and customers to ensure timely, accurate updates and high customer satisfaction\nMaintaining system security - Providing support to field teams and supervising dispatchers, stepping in when needed to manage fault diagnosis and prioritisation\nActing as a quality assurance checkpoint - Ensuring information accuracy and raising issues with the LV Control Manager\nSupporting team development - Assisting with training new team members\nTaking on ad-hoc tasks - Supporting team objectives with flexibility and professionalism\nCarrying out visual checks on completed work - Ensuring everything meets the right standards\nUpdating and maintaining LV operational diagrams - Keeping records up to date and accurate\n\nWe’re looking for people who have:\n\nA strong understanding of electricity distribution symbology and network connectivity\nA proactive, results-driven attitude with the ability to deliver under your own initiative\nExcellent communication skills and the ability to interpret operational needs\nAdvanced IT and keyboard skills with a high attention to detail\nExperience in LV fault location, repair, and a solid understanding of LV operations and restoration\nSubstation access authorisation (or working towards it)\nAn ONC, City & Guilds, or similar qualification in electrical engineering (desirable)\nLV and Telecontrol System authorisation? That’s a bonus!\n\nWhat success looks like:\n\nManaging real-time faults and restoration with confidence and accuracy\nInterpreting and updating network diagrams to a high standard\nPrioritising and managing workload effectively, even under tight deadlines\nSupporting ENWL’s operational goals and customer service targets\n\nWhat’s in it for you?\n\nAn annual bonus scheme\n25 days annual leave (plus bank holidays), increasing with length of service\nAccess to an employee rewards portal with discounts on well-known brands\nA market-leading contributory pension scheme\nEmployee assistance programme for support when you need it\nOngoing professional development through ENWL’s learning and development function\n\nThe recruitment process is being managed by Morson Talent. By applying, you consent to your information being shared with Morson Talent.\n\nInterested?
Ready to make an impact?\n APPLY NOW and help power the future of the North West with Morson Talent and Electricity North West