Job overview
A ward clerk plays a vital role supporting clinical staff by undertaking essential administrative tasks and operational processes contributing towards high quality patient care and communication. They are often the first point of contact for patients, relatives and visitors, and are therefore expected to provide a welcoming, professional and compassionate reception to all who visit the ward.
The role is critical to ensuring the smooth running of day-to-day ward operations, the ward clerk manages the admission, transfer and discharge processes, ensuring that all patient information is recorded accurately. They serve as a key liaison point between the ward, nursing staff, and internal and external health professionals contributing to the overall quality and efficiency of care provided on the ward.
Main duties of the job
The ward clerk will act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, claiming expenses, accommodation.
This role lends itself to an individual who enjoys using their initiative, someone who thrives on helping and supporting colleagues within their team, can work to tight deadlines and has excellent customer service skills.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the .
In NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.