FM Services Officer at Serco
About the Role
We are looking for a reliable and hands‑on FM Services Officer to join our Works Service Team at HMP Fosseway. This is a varied role where you’ll carry out general maintenance tasks, basic plumbing, painting, and day‑to‑day repairs, while also supporting the wider facilities team. You don’t need formal qualifications for this position – what matters is that you’re practical, adaptable, and confident in tackling a range of maintenance duties.
Hours and Compensation
Monday to Friday, 8:00 am – 4:30 pm
On‑call: 1 in 9 rota (with uplift for call‑outs)
Salary: £24,000 – £31,000 per annum + Corporate Benefits Package
What You’ll Do
* Complete routine maintenance and repairs.
* Support other trades where needed and ensure all work is carried out safely and to a high standard.
* Keep maintenance records up to date and escort contractors on‑site from time to time.
What We’re Looking For
* Hands‑on experience in general maintenance or a similar role.
* Basic plumbing knowledge.
* Can work independently, using initiative to prioritise and complete tasks.
* Flexible, proactive, and a strong team player.
* Communicates effectively, both with colleagues and external contractors.
* Experience of working in a secure environment would be an advantage, but is not essential.
Why Serco
A place you can make an impact – the nature of our business means you will do interesting work that matters, delivering essential services that touch people’s lives.
A place you can count on – our diverse UK‑wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you – we are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What We Offer
* Pension up to 6 %
* Employee Assistance Programme
* Chance to contribute to innovation in the public services
* A Serco benefits portal offering a wide range of discounts for major high‑street brands in retail, leisure & hospitality
* A safe and supportive culture
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
EEO Statement
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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