Tele-Account Manager
As a Tele-Account Manager, you will be responsible for managing, maintaining & retaining a customer base. You will need to communicate with customers via phone & email and provide timely solutions to their queries and requests. You will also be responsible for acquiring new accounts through business development activities, such as cold-calling, networking, and market research.
Main Duties
To ensure a high standard of customer service with creating an initial business relationship with all new customers.
Take ownership of solving customer issues through pro-active customer service.
To promote from our promotional brochure and up sell specific drives.
To promote the sale of LWC Drinks own brand products
Follow up actions for the above report for either Telesales and or Account Managers.
Knowledge and Experience:
Excellent Customer Service Skills.
Excellent verbal and written communication skills.
Good relationship building skills.
Strong presentation and negotiation skills.
Ability to work independently and as a team member.
Proficient in Microsoft Office Suite.
Ability to manage multiple projects and priorities simultaneously.
Detail-oriented and deadline-driven.
Exceptional problem-solving and critical thinking skills.
To ensure high standards of customer services.
To have a clear and personable telephone manner.
Ability to use t...