Homeowner Services Officer Location : Bracknell Salary : £36,980 per annum plus fantastic benefits Contract : Permanent - Full Time- 37 hours per week
About the Role Our client, a leading housing provider, is seeking an experienced Homeowner Services Officer to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused.
You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management.
Key Responsibilities
* Manage a wide portfolio, taking full responsibility for all aspects of leasehold management.
* Provide specialist advice on lease covenants, subletting, alterations, and lease variations.
* Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities.
* Support the Leasehold Admin Officer with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary.
* Support Section 20 and QLTA consultations and manage responses.
Optimise income by setting and scrutinising service char...
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