Sales Operations Manager - Salesforce Salary 45,000- 50,000
Based in Brentford, West London
Hybrid Role - 2 days in the office
A high-performing global EdTech business is seeking a Sales Operations Manager to join their team in Brentford. This is a key role focused on optimising Salesforce systems, sales processes, and data integrity to support business performance and operational excellence. Working closely with cross‑functional teams across Sales, Marketing, Finance, and Operations, you will drive process improvements, enhance CRM efficiency, and deliver scalable solutions that support the company's continued growth.
Key responsibilities
Sales Systems & Process Management
* Act as the global owner for Salesforce/CRM issues, managing troubleshooting, escalations, and resolutions across all regions.
* Oversee Salesforce development requests, including managing and prioritising Jira tickets to ensure timely delivery of enhancements and fixes.
* Identify and implement process improvements to enhance sales efficiency, reporting, and data quality.
Stakeholder & Cross‑Functional Collaboration
* Partner with teams across Sales, Marketing, Finance, and Operations to understand business needs and deliver effective system and process solutions.
* Work closely with stakeholders to improve reporting, data outputs, and operational processes.
* Collaborate with technical teams and business users to ensure the successful delivery of system enhancements and improvements.
Sales Planning & Performance Support
* Support sales planning activities, including territories, commission structures, budgets, and performance targets.
* Provide analytical insights and operational support to help drive sales performance and decision‑making.
* Contribute to ongoing performance management and continuous improvement initiatives across the sales function.
Experience required
* Strong Salesforce experience (ideally) with a systems‑focused mindset or would consider a similar CRM system.
* Experience using Jira or similar ticketing systems.
* Excellent stakeholder management and communication skills.
* Analytical, data‑driven, and solutions‑focused.
* Able to manage multiple priorities in a fast‑paced environment.
* Proven ability to turn business requirements into technical or process improvements.
Benefits
* 22 days holiday + 3 days at Christmas
* Birthday day off
* Holiday buy scheme
* Private medical insurance
* Pension scheme (8% employer contribution)
* Life & income protection
* Hybrid working - 2 days in the office - working 9am - 5.30pm
* Retail discounts and much more
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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