Field Service Manager
Location: Rushden
Salary: £45,000 per annum
Benefits: EV Company Vehicle + Additional Benefits Package
Permanent Position
We're seeking a proactive and experienced Field Service Manager to lead a team of Rack & pinion engineers across the country. This is an excellent opportunity for a strong hands-on leader who can motivate a team, has technical expertise, and can improve service delivery. The Field Service Manager will have excellent communication skills to manage field activities. This is a full time role based in Rushden with regular travel to support the field teams and meet customers.
Key Responsibilities
1. Lead, coach, and develop a team of field service engineers ensuring productivity and quality standards are met whilst providing a positive and safe working environment
2. Conduct site visits and job audits to maintain quality and safety standards.
3. Provide hands-on technical guidance and troubleshooting assistance to field engineers, alongside the technical support team
4. Contribute to safety improvements and enforce compliance within H & S regulations
5. Build strong relationships with customers, resolving issues and ensuring high service quality
6. Monitor KPIs and implement improvements to drive operational efficiency
7. Support recruitment, training, and performance management a...