Job Description
Location: Wrexham, UK
Full time/Part Time up to 37.5 hours a week
Service Details
* NEC manages the Discretionary Assistance Fund (DAF) on behalf of the Welsh Government.
* The DAF team awards clients with cash, grants, and white goods to individuals experiencing financial hardship.
* Our core function is to verify and resolve grant applications against set criteria.
* We assist customers over the phone, online, and by email.
The Role
We support delivery of the Discretionary Welfare Fund (DAF) contract work via online, telephone, and postal applications. Act as the first point of contact for applicants and system administrator for the NEC system to input and process applications.
* Process emergency payments and individual assistance grant applications.
* Manage and process data in a fast-paced office environment.
* Ensure accurate data recording.
* Liaise with applicants to process information into the NEC system.
* Undertake eligibility checks with the applicant, seeking information directly from them, and using additional sources for confirmation.
* Understand legislation and criteria involved in awarding emergency payments and individual assistance grants, and process applications accordingly.
* Comply with the Processing Services Customer Charter when dealing with all incoming and outbound calls.
* Handle incoming and outgoing correspondence related to Local Welfare Provision via telephone, email, or letter.
* Respond to enquiries from clients, citizens, and internal colleagues professionally and positively.
Additional Information
Benefits
We offer an excellent benefits package, including an above-average pension scheme. When you join NEC Software Solutions, you will receive:
* Private Medical Cover funded by NEC (with options to add family members)
* 25 days paid holiday, with buy/sell options
* 4x basic salary life assurance, with options to increase
* A Group Pension Plan with contributions up to 8.5%
* Flexible benefits tailored to your needs
* Free access to LinkedIn Learning with over 15,000 courses
Other Information
* Candidates must demonstrate a pre-existing right to work and travel within the UK; documentary evidence required.
* Offers are subject to vetting, checks, references, and occupational health assessments.
* A Disclosure Barring Service (DBS) check may be required depending on the role.
NEC Software Solutions is an equal opportunities employer. We welcome applications from all communities. If you require reasonable adjustments or have accessibility needs during recruitment, please inform us. We are committed to inclusivity.
Who We Are
NEC Software Solutions, part of NEC Corporation, helps in dispatching ambulances, supporting families, managing transportation, locating missing persons, and testing newborn hearing. With over 3,000 employees, we support public services worldwide, working with governments, hospitals, police, housing providers, and local authorities to deliver faster financial support, quicker treatments, and better emergency responses. Join us to help make a difference and support our mission to do more for others.
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