Bournemouth, England /Customer Service /Fixed Term Contract
Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.
As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.
Are you passionate about embracing company values and delivering consistently excellent service to customers?
We currently have an exciting opportunity for a Billing Administrator to join our team working inBournemouth. You will join us on afull time,fixed term contractbasis for 12 months, and in return, you will receive a competitive salary of£26,299 per annum plus benefits.
Our billing team work closely with our customers to ensure that they are accurately billed in a timely and efficient manner. You will be a key member of the team, to ensure that our customer service values are upheld and provide accurate and up to date information using reporting suites to provide the data.
What you’ll be doing:
* Plan and prepare all elements of the billing process to ensure the customer bills are delivered accurately and at the right frequency to ensure an excellent customer experience
* Interrogate data systems for updated information and raise work requests for relevant wholesalers
* Maintain security and confidentiality of the data contained within the company systems
* Undertake reporting activity for the billing process to enable informed decisions and actions to be taken
* Provide 2nd line support to the Billing Team
What we are looking for:
* Educated in GCSE grade A – C in Maths and English
* A passion for data and analytics
* A strong communicator with a customer service background
* Good Microsoft Excel Skills
What's in it for you:
* Pennon Water Services is part of the Pennon Group and at Pennon, who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition.
* We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.
* In return, we will offer an excellent range of benefits including:
* 22 days holiday allowance plus bank holidays
* A discretionary Bonus
* Competitive loyalty scheme starting at 2 years’ service
* Competitive Contributory Pension
* Access to the Pennon Sharesave Scheme
* And more!
Closing Date: 31st July 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
We're always pleased to hear from talented people. So if you have any questions about the opportunities that we have available, or if there's anything else you'd like to know before you apply (or indeed during the application process), please don't hesitate to send your details to our Talent Acquisition Team.
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