Overview
Wrexham County Borough Council is recruiting a Housing Tenancies officer to support the Tenancy and Neighbourhood Team Leader in managing the estate office, engaging with tenants and residents, and delivering high‑quality services. The position is open to English and Welsh speakers and offers a range of benefits and development opportunities.
Responsibilities
* Maximise the sustainability of tenancies and improve service delivery for tenants.
* Support the Team Leader in all estate office functions, including staff management.
* Act as an ambassador for the Council, engaging with tenants, statutory partners and voluntary organisations.
* Design and deliver a flexible, tenant‑focused service and build resilience among residents.
* Ensure compliance with council policies, safeguarding and tenancy regulations.
Eligibility and EEO Statement
The Council is an Inclusive Employer and welcomes applications from all backgrounds. The Council meets the Accessibility Requirements of the Equality Act 2010 and provides guaranteed interviews for disabled candidates and veterans who meet the essential person specification.
Benefits
* Local Government Pension Scheme membership
* Flexible working arrangements
* Annual leave up to 32 days
* Family‑friendly policies and work‑life balance support
* Discounts on leisure and retail through the Wrexham Reward Scheme
* Well‑being programmes, employee assistance and health resources
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