Salary: £65,000 - 75,000 per year Requirements: We require strong, hands-on experience with Microsoft Dynamics 365 across support, configuration, or delivery. We require proven experience managing and supporting D365 environments in a business-critical setting. We require experience working with ERP and CRM systems, ideally integrated with D365. We require experience with cloud platforms, preferably Azure, particularly in supporting D365 environments. We require strong experience managing third-party vendors, including D365 partners and support providers. We require a background in application support, service delivery, or helpdesk management, with exposure to D365 support models. We require experience working within DevOps practices and environments. We require a solid understanding of ITIL processes, including Incident, Problem, and Change Management. We require the ability to analyse support data, including D365 tickets and usage, and produce actionable insights. We require excellent communication and stakeholder management skills, with the ability to engage both technical teams and business users. We would value experience delivering D365 transformation or implementation projects. We would value a formal project management certification such as PRINCE2, Agile, or Scrum. We would value knowledge of D365 modules such as Finance, Supply Chain, Sales, or Customer Service. Responsibilities: We will lead the day-to-day support and operational management of Microsoft Dynamics 365 and integrated applications. We will oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems. We will ensure all tickets, particularly D365-related incidents and requests, are managed within agreed SLAs. We will act as the escalation point for complex D365 issues, working closely with vendors and internal teams. We will produce weekly service reports covering D365 usage, ticket trends, SLA performance, risks, and improvements. We will drive continuous improvement of D365 functionality, performance, and user adoption. We will manage and deliver D365-related projects, enhancements, and upgrades. We will work closely with stakeholders to gather requirements and translate them into D365 solutions and improvements. We will manage integrations between D365, ERP/CRM platforms, and third-party systems. We will collaborate with vendors and partners supporting D365 and associated applications. We will operate within a DevOps framework to support continuous delivery and improvement of D365 and other applications. Technologies: Azure Cloud CRM DevOps ERP Support ITIL Office 365 More: We are recruiting an Applications Lead to take ownership of our core business systems and lead the support, optimisation, and ongoing development of our Microsoft Dynamics 365 platform and other business-critical applications. This is a central role within our organisation, offering the opportunity to drive service excellence, lead application projects, and ensure our systems continue to meet evolving business needs. The position is based in London on a hybrid working model, and we offer a competitive salary of £65,000 to £75,000 plus benefits. last updated 21 week of 2026