Direct message the job poster from Alchemy Global Talent Solutions
Associate Talent Alchemist at Alchemy Global Talent Solutions
A leading global relocation services provider is seeking a Relocation Consultant – French Speaker to manage and deliver high-touch mobility services to international assignees. This position plays a crucial role in ensuring seamless transitions for clients relocating across borders, providing an exceptional customer experience while overseeing logistical and administrative coordination behind the scenes.
Responsibilities:
* Act as the primary contact for assigned clients and their assignees throughout the relocation process.
* Conduct needs assessments and understand client policies in detail.
* Coordinate temporary housing, property searches, school placements, and other settling-in services.
* Liaise with third-party vendors, including moving companies, utility providers, and real estate professionals.
* Monitor costs and ensure services stay within client budgets and policy guidelines.
* Proactively escalate and resolve issues to ensure high satisfaction and seamless service.
* Provide consistent updates to clients, keeping them informed of progress.
* Maintain accurate records and case notes on internal platforms.
* Deliver reports and maintain system data to ensure transparency and performance tracking.
* Participate in team meetings, training sessions, and cross-functional projects.
Skills & Qualifications
* At least 1 year of experience in a fast-paced, customer-facing environment.
* Fluent in French (mandatory); additional European languages are a plus.
* Strong customer service orientation and ability to work under pressure.
* Meticulous attention to detail with strong organizational skills.
* Confident with technology and able to learn new systems quickly.
* Excellent interpersonal skills and a proactive, solutions-oriented mindset.
* Prior experience in relocation, HR support, or high-volume customer service preferred.
* Exposure to international environments or multicultural experience is a strong advantage.
If you're passionate about supporting global mobility and thrive in a client-focused environment, we invite you to apply and join a team that values excellence, collaboration, and cross-cultural experience.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Human Resources, and Administrative
* Industries
Human Resources Services, Real Estate, and Transportation, Logistics, Supply Chain and Storage
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