Reach & Respond Responder When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We’re looking for a dedicated Responder to join our incredible team on a maternity leave cover. This is a shift based role where you will have the opportunity to make a real and lasting difference in people's lives. If you are passionate about helping other and want to be part of a supportive, dynamic team, then we would love to hear from you! The Reach & Respond service operates on a 24/7 basis, and supports nearly 9,000 vulnerable people to live independently and safely in their own homes. You'll need to be forward-thinking, solution-focused and willing to champion the services we offer. What matters to us most is our customers and we believe our colleagues are key to this. By working collaboratively and being ambitious in our actions, we can achieve great things for our customers and communities. The role involves some of the following key tasks: * Providing emergency response visits, for example assisting a customer in the event of a fall at home, or providing support and reassurance to customers if they are unwell or are in need of assistance * Installation of a range of assistive technology equipment and undertaking maintenance and repair activity * Collecting and maintaining accurate customer information to support a person-centred, quality service to our customers * Contributing to promotional activities * Providing information and advice to our customers. You will need to have the ability to work collaboratively with colleagues, using your initiative to build strong relationships across the service area and with partner organisations. You will also need to be able to: * Use your own initiative * Exercise a high degree of flexibility * Demonstrate you are computer literate * Use your strong communication and interpersonal skills within the role. This is a fixed term contract to cover maternity leave, offering 33.6 standard hours per week. Shifts are scheduled on a rotating basis, covering Monday to Sunday, across a 24 hour service, 7 days a week. Closing date for applications is 5 December 2025, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy. We are committed to paying the real living wage as defined by the real living wage foundation, which is higher than the government set national living wage. Pay award pending minimum 2.2%. Who is Beyond Housing? We are proud to be an ethical organisation, deeply embedded in our local communities. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life. Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too! We have ambitious plans for further impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do. Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values. At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Why choose us? The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too. Here are some details of our employment package: * Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes * Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish * Impressive salaries that match the market rate, with a commitment to an annual cost of living rise * Commitment to paying the Real Living Wage as defined by the Living Wage Foundation * Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement * Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones * Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top * A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched) * Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event * Long service awards every 5 years * Cycle to work scheme and cycle parking (if you’ve got the legs for it) * Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further * Salary sacrifice electric vehicle lease scheme to support cost effective green travel