Overview
Remote Call Center Representative at MCI. MCI is a tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions with on-site and remote agents across multiple countries.
Position Type: Full-Time; Pay: Hourly.
At MCI we foster an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to a globally expanding organization.
Position Responsibilities
* Handle inbound and outbound calls professionally and efficiently.
* Resolve customer issues on the first call through effective problem-solving.
* Research and retrieve information across systems to support customer needs.
* Accurately document interactions and process claims.
* Guide customers through options to find the best solutions.
* Follow scripts, policies, and procedures while using available resources.
* Protect customer privacy and handle sensitive information appropriately.
* Escalate complex issues to the appropriate team members.
* Stay current with training, updates, and program knowledge.
* Maintain consistent attendance and adhere to scheduling requirements.
Candidate Qualifications
* Must be 18 years or older
* High school diploma or equivalent
* Previous call center experience
* Work-from-home experience
* Strong command of the English language
* Typing speed 20+ WPM
* High-speed internet connection
* Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Familiarity with Windows operating systems
* Troubleshooting and follow-up skills
* Able to multitask and self-manage effectively
* Excellent interpersonal skills
Requirements & Conditions of Employment
* Must be authorized to work in the country where the job is based
* Willing to submit to a LEVEL II background and/or security investigation with fingerprint; offers contingent on results
* Willing to submit to drug screening; offers contingent on results
Compensation & Benefits
Starting compensation is based on experience. MCI offers a range of benefits and incentives designed to support and reward team members. Benefits may vary by geography.
What You Can Expect From MCI includes benefits such as HMO coverage with dependents, dental coverage, meal during training, career growth and learning, allowances for rice, clothing, and meals, performance and loyalty bonuses, and various in-office rewards and programs. Specific offerings vary by location.
Legal & Equality
MCI is committed to reasonable accommodation for qualified applicants or employees with disabilities where not an undue hardship. We embrace diversity and ensure equal opportunity in employment. MCI does not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, or other protected characteristics. MCI may consider qualified applicants with criminal histories in line with local and federal requirements.
Note: This is a general overview and not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time.
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