DescriptionPoint of
contact for client liaison, interact with Depots to produce maximum
productivity and utilisation of plant, equipment and
resources. Oversee all day-to-day activities on client
schemes and relay back to Depot managers on requirements and
progress.Key
ResponsibilitiesKey
Result Areas GTM
Point of contact for Client – NPS / DCWW
Attend client site visits / complete site surveys, with
client or HA Undertaking desktop surveys where
required Support the Client with Cad
Request’s and work with the CAD Team with verification of CAD
Drawings Monitor Client Programme against
works booked in via Central Hub / DCWW Planner
Attend and lead on Programme meetings, highlighting any
potential requirements Responsible for
the supervision of all subcontractors & depots delivering these
works to ensure a high standard of work is maintained on site,
including subcontractors.
o Including site audits to ensure
compliance. Successfully complete mandatory audit
target. o Ensure
GTM TM Operatives and subcontractors are compliant in terms of
vehicle contents and
PPE
Responsible for compliance checks to ensure all forms on
TM are completed legibly and returned to the relevant department.
Any paperwork / apps which are missing, to be chased up with the
operative and highlighted to relevant Depot Manager
Primary escalation for all site issues
Ensure 24/7 call out service is always available via the
Rota system already agreed and any work delivered outside of Normal
working hours have been handed over to the nighttime Supervisor or
weekend call out supervisor.
o Must
partake in the on-call rota for weekend and nights
escalation Responsible for the
delivery of team-compliance briefs to
subcontractors. Attend weekly Ops
Meeting and lead with update on client (DCWW) work.
Liaise with clients regarding site queries and support TM
Operatives (subcontractor or DLO) with any site queries, work with
depot managers for any further requirements.
Chase clients for ETA’s and site attendance if
required. Responsible for liaising with
subcontractors for assistance with works and final handover of
documents, eg. site brief. Support with the
daily handover to night shift, including organising the
allocation Attend and be proactive on client
program meetings, highlighting any potential
requirements. With NPS collate and
report on operational site related incidents (ie lights down)
weekly to understand root causes and eliminate where
possible. Assist the Account Manager
with performance management of sub-contractors.
o
Performance dashboards
o Action plans to regain
performanceExperience and
Qualifications
Self-organisation and prioritising –
job holder should demonstrate the ability to organise their work in
such a way that tasks are completed accurately and on
time Record
keeping – job holder should be able to demonstrate
records of work undertaken and completed as well as work in
progress Use of work
tools – job holder should demonstrate competence
using all work tools Initiative
and confidence – job holder should be able to
demonstrate a willingness to contribute new ideas to improve things
and should be able to determine when to refer a matter to someone
else or whether to deal with it themselves
Relationship Management /
Attitude Job holder should have
the ability to calmly and concisely discuss any problems or
complaints and solve them without getting drawn into a conflict
with either a client, member of public or
operative. Salary
and BenefitsWe offer a competitive
salary based on experience along with a full benefits
package. Network Plus is
proud to be an Equal Opportunity Employer. We celebrate diversity
and do not discriminate based on race, religion, colour,
nationality, sex, sexual orientation, age, veteran status,
disability status, or any other applicable characteristics
protected by law. We are
Armed Forces-friendly. We welcome applications from ex-Armed Forces
personnel, reservists, armed forces veterans, cadet instructors and
military spouses/partners.
We understand that privacy and the security
of your personal information is extremely important. By applying
for this role, you agree to the terms of our privacy
policy. About
Network Plus Network Plus is an award-winning
business delivering essential utility and infrastructure services
for the UK’s major providers of gas, power, telecoms, transport,
water, and wastewater.
We value the variety of experience,
perspective, and other points of difference our workforce, clients,
and supply chain offer.
We are actively working with colleagues
across the Network Plus Group to develop an inclusive environment –
we want all our employees to feel valued and included to enable
everyone to thrive at work and understand the value of their
contribution matters no matter their background, identity, or
circumstances.