We're looking for a hands-on IT Engineer to handle the day-to-day "business-as-usual" (BAU) support that keeps our people productive. You'll be the go-to person for hardware and software issues, from desktop break/fix to conference-room AV hiccups.
Where you'll play:
· First-line & second-line support: diagnose and resolve day-to-day hardware and software incidents across Windows and macOS devices.
· Desktop / laptop troubleshooting: imaging, setup, repairs, peripheral issues, OS and driver problems.
· Software support: install and configure common business apps (Microsoft 365, browsers, collaboration tools), troubleshoot crashes and login problems.
· Audio-Visual support: set up, maintain and troubleshoot meeting-room AV solutions (Teams Rooms, Zoom Rooms, projectors, microphones, cameras).
· Ticket management: log, track and close incidents and requests in the ITSM system, escalating where required.
· Documentation: maintain simple how-to guides and knowledge-base articles for recurring issues.
All about you:
You'll have 1–3 years in a desktop support, helpdesk or IT field-engineer role (or solid hands-on experience from an internal IT team).
· Solid grasp of Windows and macOS desktop environments.
· Experience with Microsoft 365 / Teams / common SaaS tools.
· Confidence in diagnosing basic hardware faults and replacing parts.
· Familiarity with AV/conference-room solutions and basic network concepts (Wi-Fi, switches, cabling).
· Strong customer-service mindset and clear communication skills.
You'll be able to work form our Nature HQ in Wrington, just outside Bristol
Nice-to-Have
· Exposure to mobile device management (Intune, Jamf or similar).
· Basic understanding of IT security best practices.
OUR EPIC BAREFOOT BENEFTIS
25-day holiday allowance (pro rata), 4 additional days each year to volunteer, get outdoors or focus on your wellbeing, and a day off for your birthday
Private Medical Health care, including mental health, dental and eye care.
Livebarefoot Pot – up to £1,000 per year to inspire you to live barefoot (embrace hobbies and passions) and or boost your natural health.
Free seasonal Vivo footwear and discounts for you, your friends & family.
Pension matched to 5%
4 Vivo Gatherings to celebrate the equinox and solstice, connecting and reflecting in nature,
Travel Allowance to support connection days.
Generous gender-neutral parental leave
Death in Service up to 6 times your salary
Group income protection insurance
Long service awards
Car salary sacrifice scheme.
Cycle to work scheme.
Vivobarefoot believes that diversity is the essence of its ecosystem. We encourage diversity of thought and believe that it enables creativity and innovation to flourish. Our mission is to create a fair and equitable workplace where people thrive and are empowered to become their true selves at work. We believe that feedback and fostering collaboration will allow employees to blaze new trails and enjoy every aspect of the Vivobarefoot community.
Every opportunity for recruiting a new member of the Vivobarefoot community should be an opportunity for us to introduce fresh perspectives, talent, and skills into our community. Therefore, our commitment is to recruit regardless of race, colour, nationality, religion, sexual orientation, disability, mental health illness, marital or parental status, national or social origin, gender identity, age or any other characteristics protected by law. We look forward to walking this barefoot journey with you