Level 2 Support Engineer 📍 Reading (on-site) You must already hold valid SC Clearance. We are looking for a Level 2 Support Engineer to join a growing engineering team supporting secure, on-premises IT environments. This is a hands-on, dual-role position, primarily based on-site, where you’ll be responsible for maintaining infrastructure, supporting users, and ensuring the smooth operation of critical systems. You’ll also contribute to continuous improvement initiatives and support wider project activities when required. The Role You will play a key role in supporting and maintaining a secure IT environment, including: Monitoring, maintaining, and supporting: VMware infrastructure Microsoft Server 2022 (including Active Directory, DNS) Windows 11 desktops and third-party applications Anti-virus solutions and system security Basic networking and local area networks Backup systems Proactively monitoring systems, identifying issues, and resolving faults Logging, tracking, and managing support tickets through to resolution Working closely with customers to support their on-premise IT solutions Contributing to continuous improvement, service reviews, and best practices Collaborating with engineering teams across multiple projects What We’re Looking For Strong background in user support and application troubleshooting Experience supporting and maintaining: Microsoft Windows desktop ...