Role Purpose
The Deputy Support Manager is responsible for the effective day-to-day leadership of frontline support services, ensuring a consistently warm, inclusive, and professional experience for everyone engaging with Mustard Tree.
This role plays a critical part in delivering a “Mustard Tree Welcome” – a trauma-informed, non-judgemental, and person-centred approach that ensures every individual feels seen, heard, valued, and safe from their first point of contact.
You will lead a proactive and positive team to deliver exceptional client care across both in-person and digital channels (including phone, email, and internal systems), ensuring services are accessible, responsive, and delivered with dignity.
Through strong leadership, clear communication, and effective management, you will ensure the reception environment runs smoothly, maintains high standards of safeguarding and service delivery, and contributes meaningfully to Mustard Tree’s mission to support people facing poverty and crisis.
Key Competencies
World Class Welcome and Customer Service
· Deliver and role model a “Mustard Tree Welcome” that is compassionate, trauma-informed, inclusive, and non-judgemental.
· Ensure all individuals are greeted in a way that promotes dignity, respect, and belonging.
· Maintain a r...