Overview
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world‑renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world‑class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5‑star luxury hospitality.
Location: On‑site in Knutsford, Cheshire, North‑West England (not remote).
Your Purpose
We are delighted to present a rare opportunity for a Night Supervisor to join our exceptional Front Office team. In this pivotal role, you will oversee and coordinate all overnight operations, ensuring the comfort, safety and security of our guests and the integrity of the property in the absence of the Night Manager. As Night Supervisor, you will take ownership of the hotel during the night, upholding the highest standards of service while leading the team with professionalism, discretion and attention to detail.
Responsibilities
* Provide confident overnight leadership, ensuring seamless operations and the delivery of exceptional service in line with daytime standards.
* Act as the primary point of contact for all guests, maintaining a warm, professional, and attentive presence throughout the night.
* Assume full managerial responsibility for the resort during overnight hours, ensuring smooth and efficient running of all departments.
* Manage and follow up on all guest requests with precision, care and attention to detail, in accordance with Fairmont service standards.
* Support the Night Manager in the training, development and ongoing performance of the team.
* Foster a positive and collaborative working environment through constructive, professional communication.
* Contribute to the creation and implementation of Standard Operating Procedures to uphold consistency and excellence.
* Conduct one‑to‑one reviews, feedback discussions and contribute to continuous departmental training initiatives.
Qualifications
* Supervisory experience within a luxury hotel environment.
* Strong leadership skills to guide the overnight team.
* Excellent communication suited to a 5‑star guest experience.
* Confidence in independent decision‑making during overnight operations.
* Knowledge of hotel systems including PMS and POS.
* High attention to detail in guest service and reporting.
* Strong understanding of security procedures for guest and property safety.
* Availability for night shifts within a luxury 5‑star setting.
Benefits
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on‑site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1 to 5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of extraordinary people
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