Join a dynamic, fast-growing brand that is at the beginning of it's journey to established itself as a leader within its industry sector. As Customer Service Team Leader, you'll play a pivotal role in driving team performance and customer satisfaction, leading a high-performing group of advisors in a busy contact centre environment.
You'll have a proven track record of motivating teams to meet, and exceed performance, quality, and customer satisfaction targets, while championing continuous improvement across the wider operation.
Key Responsibilities
* Lead, motivate, and develop a team to deliver and surpass business objectives.
* Foster a culture of excellence, energy, and enthusiasm that inspires consistent high performance.
* Provide clear direction, regular feedback, and coaching to support ongoing growth and success.
* Manage attendance and resources effectively to ensure consistent service delivery across the contact centre.
* Handle performance and disciplinary matters in line with company policies and best practices.
* Empower advisors to take ownership of their performance and career development.
* Identify and address training needs through structured development plans and SMART objectives.
* Conduct regular one-to-ones, performance reviews, and coaching sessions.
* Support the onboarding and induction of new team members.
* Ensure clear, timely communication within the team and across departments.
* Collaborate with Operations Managers and key stakeholders to maximise departmental success and client satisfaction.
* Demonstrate professionalism and excellent service behaviours at all times.
Essential Skills & Experience
* Minimum 12 months' experience managing a team of contact centre customer Service or Customer Service Advisors in a contact centre environment.
* Strong leadership, communication, and coaching skills.
* Proven ability to motivate individuals and teams to achieve results.
* Excellent problem-solving abilities and sound decision-making.
* Confident in using Microsoft Office applications including Word, Outlook, and Excel.
* A proactive, self-motivated approach with a drive for continuous improvement.
Benefits
* Excellent opportunities for career development and progression.
* Lifestyle benefits package offering discounts across the region.
* Convenient location with excellent transport links.
* 26 days' holiday (plus statutory holidays).
* Competitive pension scheme.
For full details or an informal conversation about the role, please get in touch, initially by sharing your CV.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed) src="(url removed)