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Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are making possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, and promote sustainability, circularity, and transparency. We design and develop labeling and functional materials, RFID inlays and tags, software applications connecting the physical and digital worlds, and offerings that enhance branded packaging and display information to improve customer experience. Serving industries worldwide—including home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive—we employ approximately 35,000 employees across more than 50 countries. Our reported sales in 2024 were $ billion. Learn more at.
We are not just a global leader in materials science and branding solutions; we are a team of passionate individuals committed to bringing brands to life and transforming how businesses connect with customers. Whether through our Embelex platform, empowering creativity with on-product branding, or our Aftermarket solutions, optimizing apparel production and supply chains, we work together to solve complex challenges and create a more sustainable future.
Our vision unites us: Together, we connect the physical and digital to solve some of the world's most complex challenges.
Learn more at.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our Talent Acquisition team.
Job Description
We are seeking an experienced and enthusiastic Customer Service Manager to lead our dedicated team of customer service professionals across Europe. You will be a champion for our customers, ensuring they have an exceptional experience at every touchpoint. You will inspire your team to deliver outstanding service, drive continuous improvement, and build strong relationships with our valued customers.
What You'll Do:
1. Lead and Mentor: Guide, coach, and motivate your team to provide exceptional service and achieve performance goals. Foster a positive and supportive team environment where everyone can thrive.
2. Elevate the Customer Experience: Develop and implement strategies to enhance customer satisfaction, loyalty, and retention. Be a proactive advocate for our customers, ensuring their voices are heard and their needs are met.
3. Drive Operational Excellence: Analyze customer service metrics, identify areas for improvement, and implement solutions to streamline processes and enhance efficiency.
4. Empower Your Team: Provide your team with the tools, resources, and training they need to excel in their roles. Encourage their professional development and create growth opportunities.
5. Collaborate Cross-Functionally: Partner with other departments (Sales, Marketing, Product) to ensure a seamless customer experience and achieve shared business objectives.
6. Resolve Escalations: Handle escalated customer issues with empathy and professionalism, finding solutions that build trust and loyalty.
7. Champion a Customer-Centric Culture: Promote a culture of customer focus throughout the organization, ensuring customer needs are prioritized in all decisions.
Qualifications
What You'll Bring:
* Proven experience: 3+ years leading and managing a customer service team, preferably in a relevant industry.
* Customer obsession: A genuine passion for outstanding service and exceeding customer expectations.
* Leadership skills: The ability to inspire, motivate, and develop a high-performing team.
* Communication mastery: Excellent written and verbal skills in English, with the ability to build rapport with customers and colleagues at all levels.
* Problem-solving prowess: Strong analytical and problem-solving skills to identify root causes and implement effective solutions.
* Data-driven mindset: Experience using data and metrics to track performance, identify trends, and drive improvements.
Additional Information
Our Story:
Every voice. Every day. One Team!
At Avery Dennison, we value diversity and equal opportunities as essential to our future success. Our global team celebrates different personalities and talents, making us stronger and more innovative.
We are an equal-opportunity employer.
For more information about our employee resource groups and our Diversity, Equity & Inclusion initiatives, please visit our website.
At Avery Dennison, we do what we love and love what we do. Learn more about us: Life @ Avery Dennison.
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