About Amber Labs
Amber Labs is a fast-growing UK technology consultancy specialising in cloud, data, AI and digital transformation. We work with clients across central government and the public sector, both directly and in partnership with Tier 1 consultancies We have grown rapidly since 2020 and are now focused on building the commercial infrastructure to match our delivery capability.
The Role
We have a significant and growing footprint within major public sector accounts, with over 35 consultants deployed within a single government department alone. However, our visibility of what is happening on the ground once our people are placed has been limited. That creates risk, both to the quality of our delivery and to our ability to retain and grow the relationships that matter.
This is a new role created to solve that problem. We are looking for a Account Growth Manager to own the ground-level relationships within our key partnership accounts across central government. You will be the person who knows what is happening on the ground, who builds trust with delivery managers and programme leads below director level, and who spots the opportunities that exist within accounts we are already in.
This is fundamentally a sales role. You will be incentivised on retention, quality of delivery and the new opportunities you surface, not just headcount placed. Think of it as enterprise sales meets customer success, with a focus on growing what we already have rather than purely hunting new logos.
What You Will Own
Relationship Management
* Build and maintain day-to-day relationships with delivery managers and mid-level stakeholders within key partnership accounts
* Ensure that Amber Labs consultants on the ground are visible, valued and performing well in the eyes of the client
* Act as the primary point of contact for on-the-ground delivery concerns before they escalate
* Reduce consultant attrition by understanding and proactively managing the experience of our people once deployed
* Develop a genuine understanding of client priorities, team structures and account strategies at a working level
Delivery Oversight
* Coordinate with internal delivery leads to maintain a clear picture of how Amber Labs consultants are performing across accounts
* Receive and act on delivery reports, flagging risks or quality concerns before they become problems
* Work alongside delivery management to ensure that issues are resolved quickly and that our reputation on the ground is protected
* Help build a culture of accountability and quality among deployed consultants
Account Growth and New Business
* Identify and surface new opportunities within accounts we are already operating in
* Build relationships that give us early sight of upcoming requirements, extensions and new workstreams
* Feed intelligence back into the commercial and bid teams so that Amber Labs can compete for direct awards within accounts where we already have a presence
* Support the case for Amber Labs moving from a partnership model to direct delivery within key government departments
What We Are Looking For
Essential
* Experience in an enterprise sales, account management or business development role, ideally within technology or professional services
* Comfortable working in a relationship-led, consultative sales environment
* A natural networker who can build trust quickly with people at all levels of an organisation
* Commercially aware with an understanding of how to spot and develop opportunities within existing accounts
* Organised and proactive, able to manage multiple relationships and priorities simultaneously
* Confident communicator, both written and verbal
Desirable
* Experience working within or alongside the UK public sector
* Familiarity with large consultancy or system integrator environments such as Capgemini, Accenture or similar
* Understanding of government procurement and how technology consultancies operate within that landscape
* Previous experience in a customer success or embedded account management role
Who You Are
* Someone who is energised by building relationships and finding opportunities, not just managing existing ones
* Comfortable being on the ground and close to the work rather than operating purely at a strategic level
* A self-starter who can operate with autonomy in a scaling business where not everything is defined yet
* Motivated by the chance to make a visible impact on a growing consultancy at an exciting stage of its journey
* Someone who understands that retention and quality are as important as new business in a partnership-led model
Compensation and Benefits
* Incentive structure focused on retention, delivery quality and new opportunities surfaced within accounts
* 25 days annual leave plus public holidays
* Private medical insurance with Bupa
* Remote-first working with office space at Liverpool Street when you need it
* Personal training budget to support your development
* Perkbox, giving you access to hundreds of perks and discounts across eating out, shopping, wellness and entertainment
* A very generous referral scheme
* EV scheme after one year of service
* Employer pension contributions
* The chance to be part of something from the ground up at a consultancy with serious growth ambitions