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Service Manager
The closing date is 04 June 2026
The Service Manager is a key role within the Critical Care, Anaesthetics and Theatres Collaborative and responsible for the operational portfolio for all specialties and is accountable to the General Manager. This involves the delivery of operational performance targets, Finance, HR and Quality standards within the designated portfolio.
The Service Manager will work in partnership with the clinical leads and teams to ensure that activity and quality targets are achieved and will also be responsible for developing action plans to support service improvements.
Main duties of the job
The post holder will work closely with the senior Collaborative team, and will assist the General Manager in developing services and ensuring long term sustainability. They will also support the General Manager in the specific support in relation to their portfolio of services which they are operationally responsible.
The individual will have responsibility for staff and budgetary management within their portfolio and for ensuring that performance targets and strategic objectives are met. This will include supporting theatre scheduling to meet the trust capacity and demand requirement to achieve national standards.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.
NCIC can offer successful future employees the following benefits:
* 27-day holiday scheme rising to 33 after 10 years
* NHS Discounts
* Salary Sacrifice schemes including lease cars and Cycle to Work
* Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
* Professional qualification to Masters level or equivalent professional education in a relevant field
* Training in leadership and management skills in an NHS setting.
Knowledge and Experience
* Knowledge and experience of Health Service management
* Knowledge and experience of workforce redesign
* Knowledge of statutory and legal frameworks within health and social Care
* Knowledge of Business Planning processes
* Experience as a senior manager including multi-disciplinary team management
* Developing effective networks and partnerships and stakeholder engagement
* Evidence of delivery and a track record of success
* Experience of delivering significant change within a clinical environment.
* Training in Change management
* Knowledge of the area of the Collaborative
* Experience of the area of the Collaborative
* Experience in leading investigations
Skills and Aptitudes
* Communication / presentation skills - able to engage and communicate effectively with a range of stakeholders
* Ability to critically analyse and interpret data / statistical information
* Resilient, able to challenge as well as deal with challenge
* Able to work under pressure and to tight deadlines.
* Manage own workload - work with autonomy priorities and also to know when to elevate concerns and ask for help.
* Politically astute
* Ability to negotiate and influence others
* Able to manage conflict.
* Establish visibility and credibility in equal measure across all localities.
* Coaching and mentoring skills
Personal Circumstances
* Ability to travel independently across Cumbria.
* Participate in the Out of Hours/On Call system
* Driving Licence
Other requirements
* Equality and Diversity
* Promote equality and value diversity (KSF Level 3)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
North Cumbria Integrated Care NHS Foundation Trust
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