Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

1st line support technician

Norwich
Temporary
Huntress - Maidstone
Support technician
Posted: 28 November
Offer description

1st Line Support Technician Norwich | £14 per hour Full-Time | 3-Month Contract (January - March) Start Date: Early January We are supporting an established organisation in Norwich seeking a proactive and customer-focused 1st Line Support Technician to join their IT Service Desk on a 3-month contract, running from January through to the end of March. This is an excellent opportunity for someone with strong technical troubleshooting skills who enjoys helping users and resolving issues efficiently. The Role As a 1st Line Support Technician, you will be responsible for: Acting as the first point of contact for IT-related queries via phone, email, and ticketing systems Providing technical support for hardware, software, user accounts, and network access Logging, prioritising, and resolving incidents in line with SLAs Escalating more complex issues to 2nd Line or specialist teams Assisting with laptop/desktop setup, password resets, and general system troubleshooting Delivering excellent customer service and maintaining accurate documentation About You The ideal candidate will bring: Previous experience in a 1st Line / Service Desk or similar technical support role Good understanding of Windows OS, Microsoft 365, basic networking, and common IT tools Strong communication skills and a calm, helpful approach Ability to prioritise tasks and manage a busy workload Problem-solving mindset with attention to detailAppl...

Apply
Create E-mail Alert
Job alert activated
Saved
Save
See more jobs
Similar jobs
Marketing jobs in Norwich
jobs Norwich
jobs Norfolk
jobs England
Home > Jobs > Marketing jobs > Support technician jobs > Support technician jobs in Norwich > 1st Line Support Technician

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save