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Sales administrator customer service

Birmingham (West Midlands)
Formel D Group
Sales administrator
Posted: 23 May
Offer description

Sales & Commercial Coordinator UK Operations – Automotive Quality & Engineering Services
Reporting to: Director of Sales UK & Belgium
Employment Type: Full-Time, on-site
Shift Pattern: Monday to Friday- 08.00am-17.00pm-1 hr lunch break

Formel D is the global service provider for the industry. We develop market-leading concepts, as well as individual and scalable solutions throughout the entire value chain of the production process, from the design phase, industrialization, production and after-sales. The company was founded in 1993 and is headquartered in Cologne (Germany).
We are seeking an organised, proactive, and commercially focused Sales & Commercial Coordinator to support the continued growth of our UK operations.
Working closely with the Sales Director, this role will play a key part in maintaining CRM accuracy, managing sales pipeline activity, supporting customer communication, and ensuring commercial opportunities are effectively tracked and progressed.
The successful candidate will help drive commercial efficiency across the business through strong organisation, attention to detail, and consistent follow-up management.
This role would suit someone from a sales support, recruitment agency sales, account management, or commercial coordination background looking to develop a long-term career within sales and business development.

CRM & Pipeline Management
Maintain and manage the company CRM system ensuring all customer activity and opportunities are accurately recorded
Monitor pipeline activity and support progression of commercial opportunities
Maintain accurate customer records, contact data, and commercial information
Produce regular pipeline and sales activity reports for management review
Commercial Support
Support preparation of quotations, presentations, and commercial documentation
Coordinate internal commercial documentation and approvals
Assist with maintaining customer account information and records

Support account management activities for existing UK customers
Help maintain strong customer relationships through professional communication and follow-up
Support identification of potential growth opportunities within existing accounts

Previous experience within sales support, commercial coordination, recruitment agency sales, account management, or customer-focused commercial roles
Good Microsoft Office skills including Excel, Outlook, and PowerPoint
Experience using CRM systems
Automotive, engineering, manufacturing, or service industry experience
Experience supporting sales or commercial teams
Experience preparing quotations or commercial documentation

CRM consistently maintained to a high standard
High-quality commercial administration support
Improved organisation and efficiency across the sales function

Career Development
This role offers excellent long-term career progression opportunities within a growing commercial team, including potential future development into Account Management or Business Development positions.

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