We are currently recruiting for a Senior Repairs Officer to work for a large Housing Association for their N1 or central office. This role is perfect for someone form a housing and repairs background who can hit the ground running in this fast paced but rewarding role.
As a senior repairs officer you will be a crucial member of the repairs delivery team. Responsible for overseeing and managing complex multi-trade repair tasks.
Location: Office based in N1 London-Hybrid working 4 days in the office 1 day at home.
Hours: 9am to 5pm - 35 hours a week
Start ASAP
Temp ongoing role with a view to becoming permanent for the right person.
Rate of pay £22.27ph PAYE- or £29.45ph UMBRELLA
Main duties
* Lead and support repairs officers in handling complex repair tasks.
* Develop and implement repair strategies for higher value variations and complex cases.
* Be meticulous when reviewing and accepting quotes.
* Monitor repair costs and work within the allocated property budgets providing cost effective solutions without compromising quality.
* Keep both internal and external customers informed on the status of the repairs at all stages.
* Deal with queries received either by telephone or online
* Offer excellent customer service throughout the entire repairs process
* Diagnose all repairs to the required standard to ensure the correct action is taken.
* Investigate the cause and ascertain if a repair should be a recalled or closed down, liaising with all parties concerned
The ideal candidate will have;
* Proficient in using CRM systems and multitasking across multiple systems
* Strong admin and IT skills
* Experience in a similar role in repairs and housing
* Excellent verbal and written communication
Please apply now for immediate consideration or call Nat o discuss further